Jiaxing Winsen Imp. & Exp. Co., Ltd. (“WINSEN,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://wsatools.com.
This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the rights available to you.
1. Information We Collect
We may collect personal information that you voluntarily provide through our website, including when you:
- Submit a contact or quotation form
- Request product information or a catalog
- Contact us by email, telephone, WhatsApp or another communication channel
- Ask about product customization, pricing, samples or orders
- Subscribe to updates, where this option is available
The information collected may include:
- Name
- Company name
- Email address
- Telephone or WhatsApp number
- Country or region
- Product requirements
- Estimated order quantity
- Customization or packaging requirements
- Inquiry details and other information included in your message
Please do not submit confidential or sensitive personal information through general inquiry forms unless it is necessary for your request.
2. Information Collected Automatically
When you access the website, certain technical information may be collected automatically by our server, security tools, analytics services or other website technologies.
This information may include:
- IP address
- Browser type and version
- Device type and operating system
- Referring website
- Pages visited
- Time and duration of visits
- General geographic location
- Website interaction and error information
We use this information to maintain website security, understand website performance, identify technical problems and improve the user experience.
3. How We Use Your Information
We may use collected information to:
- Respond to inquiries and quotation requests
- Recommend suitable products or equipment
- Prepare quotations and communicate about potential orders
- Provide product catalogs, specifications and technical information
- Process sample, customization or purchasing requests
- Provide customer and after-sales support
- Improve website content, navigation and performance
- Protect the website against spam, misuse, fraud and security threats
- Maintain internal business and communication records
- Comply with applicable legal, tax, accounting or regulatory requirements
We do not sell or rent personal information to third parties.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember user preferences, improve performance, measure website traffic and protect the website from abuse.
Cookies may include:
- Essential cookies: Required for website operation, security and form functionality
- Preference cookies: Used to remember selected settings or preferences
- Analytics cookies: Used to understand how visitors find and use the website
- Third-party cookies: Set by embedded content or external services, where applicable
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
5. Contact and Quotation Forms
When you submit a contact, catalog or quotation form, we collect the information entered in the form together with relevant technical information, such as the submission time and IP address.
This information is used to:
- Respond to your request
- Confirm product and order requirements
- Prepare quotations
- Prevent spam or fraudulent submissions
- Maintain records of business communications
Submitting an inquiry does not automatically subscribe you to promotional emails.
6. Third-Party Services
We may use trusted third-party service providers to operate and support the website. These providers may include:
- Website hosting providers
- Website maintenance and security providers
- Spam prevention services
- Website analytics providers
- Email and communication service providers
- Customer inquiry or relationship-management systems
- Cloud storage and data-backup providers
These providers may process limited information only as necessary to perform services for us. We expect service providers to protect the information they process and not use it for unrelated purposes.
7. Embedded Content and External Links
Pages on this website may contain embedded videos, maps, social media features, images or links from third-party websites.
Embedded content may behave as though you visited the third-party website directly. Those third parties may collect information, use cookies or track your interaction according to their own privacy policies.
Our website may also link to external websites. We are not responsible for the content, security or privacy practices of third-party websites. You should review their privacy policies before submitting personal information.
8. How We Share Information
We may share personal information only when reasonably necessary with:
- WINSEN employees responsible for sales, customer service, sourcing or order support
- Authorized service providers that operate or protect the website
- Logistics, inspection, payment or business partners involved in fulfilling a confirmed transaction
- Professional advisers, auditors or legal representatives
- Government authorities when disclosure is required by applicable law
- A successor organization in connection with a merger, restructuring, acquisition or transfer of business assets
We do not share personal information with unrelated third parties for their independent marketing purposes without authorization.
9. International Data Transfers
As WINSEN serves customers and business partners in different countries, personal information may be processed or stored outside your country or region.
Where required, we take reasonable measures to ensure that international transfers are handled in accordance with applicable data-protection requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to inquiries
- Manage quotations and business communications
- Complete or support transactions
- Maintain customer and supplier records
- Resolve disputes
- Meet legal, tax, accounting and compliance obligations
- Protect our legitimate business and security interests
The retention period may vary depending on the nature of the inquiry, whether a business relationship is established and any applicable legal requirements.
When personal information is no longer required, we may delete, anonymize or securely archive it.
11. Data Security
We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, email transmission or online storage system can be guaranteed to be completely secure. You should avoid sending passwords, financial account details or other highly sensitive information through general website forms or ordinary email.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Submit a complaint to an applicable data-protection authority
These rights may be subject to legal limitations or exceptions. We may need to verify your identity before processing a request.
To exercise a privacy right, contact us using the details provided below.
13. Children’s Privacy
This website is intended for business customers and automotive equipment buyers. It is not directed at children, and we do not knowingly collect personal information from children.
If you believe that a child has submitted personal information through the website, please contact us so that we can review and delete it where appropriate.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, data-processing practices or legal obligations change.
The revised version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.
15. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
Jiaxing Winsen Imp. & Exp. Co., Ltd.
3-6 Economic and Technological Development District
Jiaxing, Zhejiang, China
Email: yeris@wsatools.com
Alternative Email: eman@wsatools.com
Website: https://wsatools.com
